FAQs

1. What kind of products do you offer?
We offer a curated selection of practical products across categories like Home & Living, Health & Wellness, Baby & Kids, and Tools & Tech. Every item is selected for functionality, durability, and everyday usefulness.

2. Where do you ship to?
We currently ship to multiple countries worldwide. At checkout, you'll see available shipping options based on your location.

3. How long does shipping take?
Shipping times typically range between 7–15 business days, depending on your location and product type. You’ll receive a tracking number once your order ships.

4. Do you offer returns or refunds?
Yes! We offer a 14-day easy return policy from the date of delivery. If your product is defective, damaged, or incorrect, please contact us with a photo and order number.

5. How can I contact your support team?
You can reach us at judlorcherelus@gmail.com or through the Contact Us page on our website. Our team is happy to assist you within 24–48 hours.

6. Are your products safe for kids and babies?
Absolutely. All baby and kids’ items are selected with safety and quality in mind. We only source from trusted suppliers who meet child safety standards.

7. How do I track my order?
Once your order is shipped, you’ll receive an email with tracking details. You can also track it directly from our Track Your Order page.

8. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, contact us as soon as possible. We'll do our best to accommodate changes before shipment.